Responsible also for any miscellaneous duties assigned by the front office manager. This Front Desk Representative job description template includes the list of most important Front Desk Representative's duties and responsibilities.It is customizable and ready to post to job boards. Answers inquiries concerning hotel services and facilities and deals with complaints. Minimum Educational Qualification: Graduation/high school with preferably a craft course in reception and book-keeping/hotel graduates. Updates Room Status: responsible to update the correct room status like CI, CO, DNCO, DND etc. Front office equipment (non-automated, semi-automated and automated), A. Balances room revenue with night auditor. He or she works as an in charge of all front desk operations. Reservation: This section is responsible in registering the room reservation from various sources, with recordings, filing of reservation records, and revise on the appropriate time to make sure that guests would have their rooms upon entering the hotel. It also ensures that the ‘crew rooms’ are blocked before their arrival and am ready on time. It also looks after the training program for new staff. PPT Front Office Department, chart organization front office department, scope of job includes duties and responsibilities 2. As you create your front desk receptionist The front office is also known as the face of the hotel. View here. To bid farewell upon departure and thank all the guests. Keeps an eye on the tidiness of the lobby area. Display reservation position on “Flash Board”. 4. It can be defined as a front of the housing department located around the foyer and the lobby area of a hospitality property. Answer phones and operate a switchboard. Our analysis of listings reveals the following as duties usually expected of a front office executive: Welcome Customers. Further, he should be able to identify the wastage of time that he is doing currently He should then master his time wasters. He or she has to maintain the coordination of ID and other visitor’s cards. Telephone Operator: Manages the Switchboard and coordinates Wake-up Calls. A front desk office assistant has a variety of duties. It is important to make flexible plans to fit in emergencies. Front office employees should know how to pronounce the names of all marketing and sales employees. The front office manager works with an assistant front office manager, a night auditor, a reservations manager, and a bell captain to tend to the details of running an efficient department. This very structure is referred to as an organisation chart. Let us know if you liked the post. Name: Md. Managing the office can involve analysis of expenditures to minimize cost, and some managers review daily logbooks … Set up and posts the guest accounts in small hotels. It is the front desk receptionist who greets anyone who enters the building. A front office executive’s responsibilities will vary based on the nature of the organization, but some central tasks are commonly a part of the job. These functions are accomplished by personal in diverse areas of Front Office Department. The front office department is the most visible department in a hotel. Basic Responsibilities of Front Office Department. Primary responsibilities. The concierge may also handle room keys and does paging of guests Calls guests (after they have been roomed) to ask whether they require any immediate service. Prepare room discrepancy report and ensure a double-check through lobby attendant Work closely with information assistants. The main responsibility of the front office is to generate revenue and also increase the revenue of the company whereas the others’s duty is reducing the overall costs for the business. Job Summary – Welcomes guests, opens/ closes the front entrance doors. Responsible for guest services such as hell desk, concierge desk and guest transportation and ensures the smooth running of these areas. 2. Moreover, the organisation chart shows reporting relationships, the span of management, and staff/line functions. This section is responsible for providing information related to the hotel, rooms, and facilities and about the city or towns where the hotel is located. A position of this nature is typically entry-level, providing an opportunity to get a foot in the door with a sales office, doctor's office, accounting firm, hotel or other type of company. Completes numerous reports for management analysis through the following procedures. Forhad Ahmad Chowdhury Id: J13012134 Section: DHM1 2 1. card to cashier for opening the guest folio. Constantly update room rack/information rack. Up-date the reservation register/records in order to have an updated inventory of room availability. Mail & Information Clerk: Takes Messages, provides Directions to Guests, and maintains Mail. If the front office is the hub of the hotel then the receptionist is aptly called the person who keeps this hotel world moving. Prepares duty schedules for the above area staff and supervises their routine and special work. Checks the room racks against the information board (Concierge) and telephone operator’s board for omissions and sleepers. Prepare monthly reports and budget for front office department. Traditional Front Office functions include reservation, registration, room and rate assignment, guest services, room status, maintenance and settlement of the guest account, and creation of guest history records. Ensure the front desk is neat, presentable, and equipped with all the necessary supplies such as pens, forms, and paper. Front office managers should be familiar with typical office applications like spreadsheets … Unusually resourceful and knowledgeable about the hotel and the surrounding. Front Office Duties and Responsibilities. Receive and greet the guest. Sales staff should receive more communication training and get an overview of how to track purchases and clients. The focal point of activity within the front office is the reception desk. Managing Entrepreneurship, SME Properties, 3) Reservation Manager/Assistant Manager Reservation, 12)  Doorman/Commissionnaire/Link Man/Carriage Attendant, Brief introduction to hotel core areas with special reference to Front Office, What is a timeshare? Maintains close liaison with secretaries of major companies that do business with the hotel. The activities showing a wide difference between actual and desirable are possibly time problem areas of the manager. hostile and indifferent attitude may convert the guest’s experience into an unpleasant and uncomfortable stay. Introduces and sells all hotel services and facilities to the guests. Front Office Duties and Responsibilities. The concierge is the hotel's frontline employee to fulfill the guests' requests and answer their questions, which typically are requests for information about the hotel's facilities and services. At the front desk, make sure your receptionist or office manager understands their wide range of responsibilities, including sorting mail, greeting visitors, answering calls and even setting a positive tone for the office. Obtain clearance from the front office cashier on the errand card regarding the bill i.e. The Front Office Manager is responsible for all duties of the front desk operation which includes: staff training, inter-department communications, and staff scheduling. It is the first guest contact area and also the nerve centre of the hotel. Below are some essential and managerial duties and responsibilities. Front desk receptionists usually act as gatekeepers for an office. Next, follow the plan and at the same time review the plan from time to time for any changes and improvements. 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